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1. What is the San Miguel County Alert and Warning System?

The system is used to communicate critical information including road closures, evacuation orders, wildfire information, and more. The SMC Alert and Warning System is a multi-channel (i.e. SMS, voice, email, etc.) communication solution that provides lifesaving emergency information powered by Genasys Emergency Management (GEM).

2. What types of notifications will I receive from GEM?

San Miguel County officials use the GEM notification system to alert and warn residents about issues that may affect your safety – such as wildfires, mudslides, floods, gas leaks, power outages, and other emergency notifications. It is also frequently used to warn citizens of road closures that may affect their commute to and from work. 

3. How do I register?

Visit https://qrco.de/bdWeaf to sign up and complete your account with your phone, email address, and home and work addresses.

4. How will I know if a phone call, email, or text is coming from San Miguel County Alert and Warning?

Email messages will come from San Miguel County Alert and Warning (noreply@genasys.com), phone calls will show from (970)728-7940, and text/SMS messages will use the sender ID 65513. We recommend you create a contact in your phone called SMC Alert and Warning with this information.

5. Who can register?

Anyone who lives, plays, works, or owns property in San Miguel County can sign up. In addition, any Montrose County residents who are within the Norwood Fire Protection District (ex. Redvale, Deer Mesa, etc.) can sign up. If you need assistance with registration call San Miguel County Office of Emergency Management at (970-369-8628) or email info@sanmiguelsheriff.org.

6. Are there instructions to register?

Written instructions are available here: Registration Instructions (PDF).

7. I am already signed up for CodeRED. Do I need to re-register?

Yes. However, your information from CodeRED may have been imported into the new system. If this is the case, you will not be able to register as a new user and will instead have to reset your password before you can access your account.

8. Are there options to receive alerts in another language?

Currently, English and Spanish are available but other language options will be available soon.

9. Do I need to provide an address or location?

Providing a home or work location is not required but not having a location in the system will prevent you from receiving critical alerts, such as wildfire evacuations, flash flooding, and other alerts that are geo-targeted (address based). We highly suggest inputting your address so you are able to receive alerts relevant to your home and work addresses.

10. What if I live in another county but work or play in San Miguel County?

You should register with SMC Alert and Warning as well as in the county where you live. Public officials of Delta, Montrose, Gunnison and Ouray counties are also implementing their own GEM alert systems – registration in multiple systems is encouraged to receive localized alerts at your home and work and to fit your needs.

11. Will my contact information be shared with others?

No, the information you provide will only be used by San Miguel County to send you alerts. Your contact information will never be sold to an outside entity.

12. What are some reasons alerts from San Miguel County Alerts may not be delivered to me?

• Your contact information is not up to date or you did not provide your address.
• You did not enable the SMS (text) checkbox.
• Your phone is off or busy for an extended period of time.
• Your email provider may have placed the email in the spam/junk folder. Please add San Miguel County Alert and Warning (noreply@genasys.com) to your trusted mail list.

13. My contact information has changed, how do I update it?

Login to the San Miguel County Alert and Warning registration portal and go to the page that needs to be updated and update your information. Remember to click the “Update” button when done.

14. How do I remove my information from the system?

You can unsubscribe directly from the registration portal. Login to San Miguel County Alert and Warning, go to the UNSUBSCRIBE button and follow the prompts. This will delete all contact data from the system.

15. I am having trouble signing up – who can I call for assistance?

San Miguel County Emergency Management staff are available to assist you with any registration issues. Contact staff at 970-369-8628 or email them at info@sanmiguelsheriff.org.